Refund, Delivery & Cancellation Policy

Your service is delivered entirely online through your applicant dashboard: our staff review and process your case, request any documents we need, and keep your case status up to date. Receipts and, where applicable, certificates are generated as downloadable PDFs once payment is verified.

You can delete a draft visa case, student application, or employment application yourself at any time before you submit it, directly from your dashboard, at no charge.

Once an application has been submitted, it can no longer be deleted by you directly — contact our support team and a staff member will assist with cancelling it.

Refunds for study abroad, visa, and immigration service fees are considered on a case-by-case basis at our staff's discretion, taking into account how far your case has progressed at the time of your request.

The work permit processing fee is non-refundable once your work permit has been issued — the service you paid for has been completed and delivered at that point, regardless of what happens with any later, separately managed visa step.

For the full visa service tier, a refund may be issued at our staff's discretion as a goodwill gesture — for example, if your visa application is rejected. This is considered case by case and is never guaranteed.

Amounts you add to your in-platform wallet balance are not refunded as cash — they remain available in your wallet to pay for services on the platform.

Approved refunds are credited to the payer's in-platform wallet balance, not back to your original card, bank account, or mobile wallet. From your wallet, funds can be used toward any other service fee on the platform.

Contact your case officer through your dashboard's messaging, or email info@almahdirocks.com / call +92 303 0520018, with your name and the service the request relates to.